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| | Choosing
an organisation that can deliver language training is no different from the process
of choosing a supplier for any other product or service. You will want to be assured,
for example, of their reputation and professionalism, of the quality of the people
they use, and of their ability to meet the needs of your own company.
The
first port of call in these circumstances is to consult BLIS
Professionals. This is an on-line, quality assured database of language trainers
and other service providers. It is maintained by CILT,
the National Centre for Languages and free to use. | Once
you have established a shortlist of companies that may be able to meet your needs,
you may wish to ask for outline proposals from a number of them. Training issues
that you may wish to ask for detail on include:
- Can
your chosen supplier match the provision of training with the needs identified
in any language audit?
- What approach or methodology
will they use?
- Can they offer a demonstration lesson?
- How
flexible are they in delivery?
- Can they provide
details of an existing customer as a referee?
- Will
they provide regular feedback on the training?
- Will
material be up-to-date and relevant to your own business?
- Can
they provide replacement tutors in the event of absence or illness?
- What
are their cancellation terms and conditions?
- Can
they offer appropriate, nationally recognised, end-of-course assessments?
- Will
the training include some elements of business culture?
As
with the choice of other suppliers, make sure that you ask a number of training
providers to tender for the business and select the one that you judge will best
meet your requirements. |
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